| This Agreement & Parties
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| This agreement is made between us, CRaG Systems of 2a Hayes Avenue, Bournemouth,
Dorset, BH7 7AD and you, the client, person, partnership or company making the course booking
directly or via your authorised representative. The individual making the course booking
electronically via our website, by email or in writing and the directors of the company or partners of the
partnership making the booking will be personally liable for any commitments made but not fully met
by themselves or their organisations, especially if these organisations cease
trading and monies remain owing to CRaG Systems. The agreement shall come into effect
once we receive from you either a completed online enrolment form or an email (or other
written) confirmation that you wish to accept a quotation or offer made by us to
provide training or services. Any conditions submitted, proposed or stipulated
by you in whatever form and at whatever time, whether written or oral, are
expressly waived and excluded. No change made by you to this agreement or terms
shall be binding unless specifically highlighted by you to us and agreed in
writing by us.
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| Payment Terms
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| All fees will be subject to VAT at the current rate. Purchase orders will be accepted
from verifiable bone fide organisations including PLCs, LLPs, limited companies and registered charities.
These will be invoiced on terms of strictly 30 days after the course. Otherwise payment will be required
against the supplied invoice by 5pm on the Monday prior to the week of the start of the course either by personal
cheque or by electronic transfer. Credit and debit card payments are not currently available. CRaG Systems
reserves the right to invoice for partially completed work where the total amount of work requested spans more
than a single week.
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| Cancellation or Postponement by Client
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| You may cancel your enrolment on a public scheduled course free of charge up until 5pm
on the Monday prior to the week of the start of the course. After that a 50% cancellation
fee will apply. Cancellations and postponements of on-site (in-house) courses must be notified in writing immediately, and
must be received at our offices at least 16 working days prior to the course
date. Specially discounted courses cannot be cancelled by the client
without loss of 100% of fees due to be paid or paid in advance. Penalty Fees may
be incurred by you as a percentage of the published course fees of the
particular course being cancelled or postponed at the date of the course,
depending on the notice period given prior to the course date :
16 working days : 100% of published course fee payable
17-29 working days : 50% of published course fee payable
30 working days + : 0% penalty.
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| Transfers & Substitutes
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| Transfers to other courses may be possible depending on availability but these
will be on a standby basis only. Cancellation fees may still apply if sufficient
notice is not provided as above. All transfers will be chargeable at £30 per
delegate to cover administration.
Substitute delegates with suitable experience may be sent at short notice, and
no charges will apply.
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| Cancellation & Rescheduling by CRaG Systems
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| CRaG Systems reserves the right to cancel or reschedule a course or service or part
thereof at any time. In the event of CRaG Systems having to cancel or re-schedule a
course or service, you will be offered an alternative course date or the option
to withdraw from the course or service. We cannot take responsibility for any travel, accommodation or
other costs incurred by the client as a result of cancellation or re-scheduling
by us.
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| Copyright
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| All copyright and other intellectual property in all material which we prepare
for use prior to or during the course, including marketing and course notes,
shall be and remain vested in us. You cannot duplicate or use any materials
given to you for distribution to others by electronic or other means.
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| Course Facilities
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| For on-site (in-house) courses the client is expected to provide an appropriate venue, equipment and refreshments. Required
equipment includes an SVGA/XGA projector and screen, whiteboard or flipchart and at least one computer
per two students loaded with a suitable UML case tool (not seminars). For public courses, CRaG Systems will provide the
venue, refreshments and a buffet style lunch. Students on public courses are expected to
provide their own laptops preloaded with a suitable case tool. In exceptional circumstances CRaG Systems
can provide a suitable laptop for a public course student provided that prior arrangement has been made.
Printed course manuals with copies of all presentations, exercises and solutions are provided
for each student.
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| Course Content
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| The current course content is detailed in a course outline which may change from
time to time, and should be confirmed when booking. We endeavour to address all
parts of the course as detailed in the course outline, but this cannot always be
guaranteed. The instructor may reduce/eliminate hands-on labs or other detail
from certain topics in order to ensure that more topics can be covered in the
time available, or may eliminate some topics completely in order to spend more
time on topics deemed to be of priority by the instructor. We may, if possible,
change course content at the request of delegates provided this is agreeable to
most delegates or is felt to be necessary by the tutor. Duration of courses can
be changed by the instructor depending on the number of delegates, the speed of
the class and aptitude of delegates. Courses start at 9.30am on the first day and
9.00am on subsequent days. An hour is normally allocated for lunch. Courses finish by 5.00pm each day.
If timescales are truncated through no fault of CRaG Systems, then clients must accept that
it may not be possible to cover all the material in the usual depth.
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| Delegate Experience & Behaviour
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| Delegates are expected to behave professionally at all times during the course.
Drunk and disorderly behaviour will not be tolerated.
Delegates must fulfil the minimum requirements specified in the course. Failure
to adhere to these pre-requisites will impact our ability to deliver the course
effectively. Inexperienced, under qualified, over experienced and over qualified
delegates may attend courses but must realise that the benefits gained will be
limited and that instructors cannot normally change course content and depth to
suit these delegates, unless by prior arrangement.
We reserve the right to exclude delegates from the course (without refund of
fees) at any time if they cause interruptions or delays for the above or any
other reasons, or if their qualifications and current experience are impacting
on our ability to deliver the course as originally intended.
We reserve the right to stop a course (without refund of fees) should delegates
misbehave, cause interruption or should their experience and qualifications be
such that we cannot continue to deliver the course as originally intended in
terms of content and depth.
All claims made against us by other clients or delegates as a result of such
delays or interruptions will be chargeable to those causing the delays.
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